Quality Policy

Etihad Rail is committed to connecting trade centres, industries, and populations across the UAE by developing a top-quality national rail network, supporting the UAE policy on sustainable economic growth, and efficiently operating the UAE rail network, equipment, and facilities in accordance with International Standards. Quality fills every aspect of our daily operations and organizational culture at Etihad Rail. Our aim is to deliver superior rail services to our customers in accordance with the highest international standards. Acknowledging that our customers are at the heart of our business, we have developed systems and processes that are tailored to cultivate genuine customer relationships, striving to exceed customer and stakeholder satisfaction.

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To achieve our goals, Etihad Rail is committed to:

• Foster an atmosphere of unequivocal customer focus to exceed the satisfaction of customers, concessionaires, and other stakeholders.
• Build a performance driven culture within the Etihad Rail organization.
• Meet all locally applicable regulatory requirements and support the introduction of “Best Practice”  per local and international standards and regulations.
• Implementing, reviewing, and improving best practice technologies and techniques of Etihad Rail  Quality Management System (QMS) by addressing the risks and opportunities that can affect the  conformity of services and the ability to enhance customer satisfaction.
• Continually improving the suitability, adequacy, and effectiveness of Etihad Rail Quality Management  System in accordance with the requirements of ISO 9001: 2015.
• Ensure that the quality objectives are established, set, maintain, and compatible with the context and  strategic objectives of Etihad Rail.
• Strengthening Etihad Rail employees knowledge and skills to attract and retain the best available  local and international rail transport expertise.