FAQ’s

We have provided you with Frequently Asked Questions. If you still have further questions please visit our Supplier Registration page.

Go to www.etihadrail.ae and click on Procurement. Please note registration is only for information purposes, and those interested in a particular proposal will still have to respond to the specific invitation to be considered.

The prequalification procedure for contractors, consultants and suppliers is distinct for each contract tendered. The registration process is only to express your interest and be eligible to receive information.

Registration does not mean you have been approved as a vendor. If you wish to be considered for a tendered contract that has been publically advertised, then you must make a specific application.

Etihad Rail provides information on ongoing projects and types of services and goods procured on our website, but companies interested in doing business with Etihad Rail have to do their own market research to find possible business opportunities for the range of products or services they offer.

All procurement is carried out using a combination of best local and international practice. Methods vary depending on the circumstances, from limited procurement to a public invitation in the media or on the Etihad Rail website.

Information regarding public invitations can be found on the Etihad Rail website and often in the media as well.

Etihad Rail does not provide the customs/tax exemptions that are available to other industries.

You may introduce your products/services by first ensuring you are registered on the website, and then by responding to relevant invitations advertised in the media.

Etihad Rail only meets contractors, consultants, or vendors when a need arises and not upon request. Operational and policy constraints restrict such meetings.

Etihad Rail does not issue Letters of Credit as it is a wholly owned government company. Payment follows the usual terms applied throughout the UAE.

A performance bond guarantee may be required for the larger value contracts, and is usually valued at 10% of the awarded contract price.

For performing services in the UAE, companies are to follow the UAE Trade Law which requires local sponsorship.

The contact person will be specified in the ITT/RFP. It is very important during the tender process that no other form of contact regarding the tender is made with Etihad Rail.

All contracts are subject to the laws of the UAE and otherwise follow the standard terms and conditions that apply throughout the region.

Etihad Rail considers the tendering process confidential and does not normally publish lists of prequalified or short listed tenderers

Etihad Rail is completely opposed to fraud and corruption and any attempt to gain an improper advantage will be dealt with most severely.

Tenders must be submitted in strict accordance with the tender instructions.

It is Etihad Rail’s policy to debrief bidders on the outcomes of their own submittal without any reference to other bidders’ submittals.

The tender evaluation process is confidential. Etihad Rail staff cannot provide you with any information on the status of the evaluation process.

Only one person per tenderer can receive the invitation. If this poses a problem, you should create a generic e-mail address to which a number of people have access.

Your company is responsible to add, edit or remove contact details. You should update the information provided at the time of the registration or tender stage.

An indicative programme for award is normally included within the ITT/RFP. Etihad Rail does not provide information on progress during the evaluation process.

For major contracts, the information is usually published in the media and on the Etihad Rail website. For smaller value contracts, information is not normally disclosed.

You should read the particular ITT/RFP, which will specify how a tender is to be submitted and must be followed exactly.

Yes, it is essential to read and follow all the documents constituting the request for tenders, including presentations. If anything is unclear or if you have any questions, please contact our Procurement department, the details of which are indicated in the Request for Proposals (RFP) documentation.