We have provided you with Frequently Asked Questions. If you still have further questions please visit our Supplier Registration page.

How can I register as a supplier/contractor/consultant with Etihad Rail?

Go to www.etihadrail.ae and click on Procurement. Please note registration is only for information purposes, and those interested in a particular proposal will still have to respond to the specific invitation to be considered.

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What procedure do we need to follow in order to be a qualified supplier/contractor/consultant?

The prequalification procedure for contractors, consultants and suppliers is distinct for each contract tendered. The registration process is only to express your interest and be eligible to receive information.

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I have been approved as a supplier/contractor/consultant. How come I have never been invited to tender?

Registration does not mean you have been approved as a vendor. If you wish to be considered for a tendered contract that has been publically advertised, then you must make a specific application.

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How do I make a request to add my organisation to Etihad Rail's contractors database?

Please register your details here.

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How can I find out whether my range of products or services is procured by Etihad Rail?

Etihad Rail provides information on ongoing projects and types of services and goods procured on our website, but companies interested in doing business with Etihad Rail have to do their own market research to find possible business opportunities for the range of products or services they offer.

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What are the methods of procurement?

All procurement is carried out using a combination of best local and international practice. Methods vary depending on the circumstances, from limited procurement to a public invitation in the media or on the Etihad Rail website.

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Is there information on requests for tenders/proposals?

Information regarding public invitations can be found on the Etihad Rail website and often in the media as well.

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Are Etihad Rail purchases tax/duty/custom free?

Etihad Rail does not provide the customs/tax exemptions that are available to other industries.

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How can I introduce my products/services to Etihad Rail?

You may introduce your products/services by first ensuring you are registered on the website, and then by responding to relevant invitations advertised in the media.

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I will be on a business trip to the UAE and would like to meet procurement representatives from Etihad Rail. Is that possible?

Etihad Rail only meets contractors, consultants, or vendors when a need arises and not upon request. Operational and policy constraints restrict such meetings.

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How does Etihad Rail pay suppliers?

Etihad Rail does not issue Letters of Credit as it is a wholly owned government company. Payment follows the usual terms applied throughout the UAE.

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Does Etihad Rail require a performance bond guarantee?

A performance bond guarantee may be required for the larger value contracts, and is usually valued at 10% of the awarded contract price.

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As a non-UAE based company, would I benefit from appointing a local company or agent to act on my behalf?

For performing services in the UAE, companies are to follow the UAE Trade Law which requires local sponsorship.

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Who is the contact person?

The contact person will be specified in the ITT/RFP. It is very important during the tender process that no other form of contact regarding the tender is made with Etihad Rail.

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What are the terms and conditions of tenders?

All contracts are subject to the laws of the UAE and otherwise follow the standard terms and conditions that apply throughout the region.

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Can Etihad Rail tell me who my potential competitors or partners are?

Etihad Rail considers the tendering process confidential and does not normally publish lists of prequalified or short listed tenderers.

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What are Etihad Rail's views on fraud and corruption?

Etihad Rail is completely opposed to fraud and corruption and any attempt to gain an improper advantage will be dealt with most severely.

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Can I submit tenders by e-mail or fax following an open/restricted procedure?

Tenders must be submitted in strict accordance with the tender instructions.

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Will I be informed why my offer was not successful?

It is Etihad Rail's policy to debrief bidders on the outcomes of their own submittal without any reference to other bidders’ submittals.

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Do I need to strictly follow the rules outlined in the "NOTICE CONCERNING THE PRESENTATION OF PROPOSALS BY TENDERS"?

Yes, it is essential to read and follow all the documents constituting the request for tenders, including presentations. If anything is unclear or if you have any questions, please contact our Procurement department, the details of which are indicated in the Request for Proposals (RFP) documentation.

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If I wish to know the status of the evaluation and letting of a contract, who should I contact?

The tender evaluation process is confidential. Etihad Rail staff cannot provide you with any information on the status of the evaluation process.

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Is it possible for more than one person in the company to receive notification of the launch of a RFP?

Only one person per tenderer can receive the invitation. If this poses a problem, you should create a generic e-mail address to which a number of people have access.

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If a contact person leaves our company, what should I do?

Your company is responsible to add, edit or remove contact details. You should update the information provided at the time of the registration or tender stage.

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How long after the Invitation to Tender (ITT) deadline do you make a decision over which organisation to award the contract to?

An indicative programme for award is normally included within the ITT/RFP. Etihad Rail does not provide information on progress during the evaluation process.

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Can you tell me who the successful organisation was and the cost of their tender submission?

For major contracts, the information is usually published in the media and on the Etihad Rail website. For smaller value contracts, information is not normally disclosed.

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Can I only provide an electronic copy of my tender proposal?

You should read the particular ITT/RFP, which will specify how a tender is to be submitted and must be followed exactly.

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